Popsicle Air HVAC

Customer Service Representative (CSR)

Candidates and Recruiters DO NOT contact The Brella Co. or Popsicle Air directly. Please follow the steps to apply. All applications must go through Contractor Staffing Source.

Are you passionate about customer service and ready to be part of a refreshing new journey in the HVAC world? Popsicle Air is seeking an energetic and adaptable Customer Service Representative to join our team in Costa Mesa, CA. Bring your skills to a high-energy environment where your hard work is appreciated, and your potential for growth is limitless!

At Popsicle Air, we're not just keeping our Orange County community coolwe're redefining what it means to be an HVAC service provider. As a new and growing mechanical startup, our team thrives on a family-oriented culture, creative problem-solving, and a commitment to delivering reliable HVAC solutions with a smile. Join us and become part of a company that's built on integrity, innovation, and fun!

As a Customer Service Representative, you'll be the first point of contact for our valued customers. You'll manage a variety of office tasks and customer interactions with a strong focus on booking appointments, handling inquiries, and ensuring a smooth customer experience. This role requires adaptability, problem-solving skills, and a passion for delivering excellent service.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls, scheduling appointments with precision and high conversion rates.
• Respond to customer inquiries with a proactive, solution-oriented approach.
• Utilize critical thinking to de-escalate issues and deliver effective resolutions promptly.
• Stay updated on Popsicle Air's products and services to provide accurate assistance.
• Accurately record customer interactions and actions taken, ensuring timely updates.
• Meet productivity goals and quality standards while adhering to call scripts and workflows.
• Adapt to various tasks within the office, including assisting with administrative duties when needed.

Qualifications:

• 3-5 years of call center experience (HVAC or plumbing industry experience is a plus).
• Typing speed of 45+ WPM with accuracy.
• Passion for providing superior client service in a fast-paced environment.
• Strong multitasking skills and excellent decision-making abilities.
• Proficiency in Microsoft Office Suite; experience with ServiceTitan is preferred.
• Bilingual in Spanish is a bonus.
• Willingness to undergo a pre-employment background check.
• Physical Requirements: Ability to sit for extended periods, with clear speech, hearing, and listening capabilities.

Why Join Popsicle Air?

• Full-Time Position
• Competitive Pay: $20-$24/hour, plus performance-based bonuses.
• Medical, dental, and vision coverage.
• 401(k) plan with company matching.
• Enjoy generous vacation, holiday, and sick leave.
• We prioritize promoting from withingrow with us!
• Be part of a collaborative, supportive, and inclusive team that values your ideas and celebrates your achievements.

Ready to Make a Difference?

If you're a dedicated customer service professional eager to make your mark at a fast-growing HVAC company, we want to hear from you! Apply now and bring your energy to Popsicle Air!